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Are you wanting your employees to receive meaningful training to be better equipped to face customer needs?
Are you a business that aims to hire and retain the top employees in your region, improve productivity and avoid employee turnover?
Do you desire for your employees to have a sense of value, motivation, and commitment to their work place?
Is your business struggling with management issues, teamwork conflicts, stress, medical leave, high turnover, and recruitment issues?
Stepping Forward Services specialises in optimising productivity and performance by addressing human behaviour in the workplace. Our tailored tools improve both individual and organisational wellbeing, leading to a more efficient work environment.
June 2025:
Handling difficult customers with confidence.
Tuesday June 10th at 9AM
Thursday June 19th at 6 PM
Thursday June 26th at 2PM
Cost: $55 per person
Dealing with difficult customers is part of the job — but it doesn’t have to leave you feeling overwhelmed or stressed.
In this practical and supportive 2.5-hour workshop, you’ll learn simple tools to handle challenging customer interactions with calm, professionalism, and confidence.
Whether you’re new to customer service or have years of experience, this session will help you protect your well-being while staying effective on the front lines.
What you’ll learn:
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How to manage high-stress customer moments
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How to stay calm and professional under pressure
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Tools to protect your mental health
Location: In person and or online
Register today by filling out this form.
UPCOMING EMPLOYEE WORKSHOPS
Our misson
How does mental Health affect your workplace?
Canadian statistics.
Source: Mental health research Canada, Future Skills Centre 2022-2024.
Annually, the Canadian economy loses $50 billion on absenteeism and disability caused by mental health issues, while employers lose $17 billion on the cost to business of lost productivity.
38% of Canadian employees have taken time off work in the last five years due to mental health issues, including stress, anxiety, depression and burnout.
About 500,000 Canadians are unable to work due to poor mental health every week.
Only half (47%) of employees in large workplaces (500+ employees) are experiencing a positive workplace culture.
One in four (24%) working Canadians report experiencing burnout 'most of the time' or 'always'.
23% of employed Canadians believe their workplace is not psychologically safe.
As a licensed Mental Health Therapist with a Master’s degree in Industrial and Organizational Psychology, I specialize in assessing workplace dynamics, optimizing employee wellbeing, and aligning mental health strategies with business performance goals.
I work with companies that understand true growth happens when mental resilience and organisational strategy move together — creating healthier cultures, stronger leadership, and measurable improvements in productivity, retention, and client satisfaction.
Take the first step towards a healthier and more productive workplace. Schedule a consultation with me today.
What clients have to say...
"Maxine integrated very well into the structure and team, she has great professional abilities. Maxine has good analytical and organizational skills that were found to be helpful in our organization."
A business with 5 employees that focuses on the human services industry.
"Excellent integration with all professional categories of the institution and ability to instill trust in team members. Maxine has a great ability to adjust and adapt to problems."
A business with 165 employees, serving the health care industry.